Cancellation and refunds

Cancelling your plan

• Open your account in the app and choose Cancel. It takes a few seconds, and there is no call or form.
• Your plan keeps working until the end of the current paid month. You get an email to confirm.
• After that, your account moves to Free. Your hosts, stations and settings stay as they are, and you can use your own AI and voices and your device's voices.
• Changed your mind before the month ends? Turn renewal back on from the same place.

Refunds

Plans are paid monthly in advance. When you cancel, we do not refund the rest of the month, because your plan keeps working until it ends. We do give a full refund when:

• you were charged twice for the same month;
• you were charged after you cancelled;
• a problem on our side kept Host-Caster from working for a large part of your month.

Write to support@host-caster.com within 30 days of the charge, with the date and amount. Refunds go back to the card or account you paid with, and usually show up within 5 to 10 business days.

If you live in the EU or the UK, you can withdraw from a new subscription within 14 days of starting it. Because the plan starts right away when you subscribe, we may keep a fair share for the days you already had it. Your other rights under consumer law are not affected.

Changing plans

You can switch plans at any time from your account. Before you confirm, you see the new price and any difference for the rest of the current month. Moving to a cheaper plan does not create a refund for the current month.

When a payment fails

We let you know by email and try again over the next few days. Update your card from your account to keep your plan. If the payment still does not go through, the plan ends and your account moves to Free. Nothing you set up is lost.

Deleting your account

Deleting your account cancels your plan first, then deletes your data as described in the Privacy Policy. Deleting does not refund the current month.

Questions

Email support@host-caster.com. A real person will help.